This Refund Policy explains the conditions under which refunds may be issued for subscriptions and services purchased on our platform for managing places, businesses, and legal entities in Ukraine.
1. General Policy
All payments are processed securely through third-party providers such as WayForPay. By completing a purchase, you acknowledge and agree to this Refund Policy.
2. Digital Services
Since our platform provides access to digital services and data tools, access is granted immediately after payment. For this reason, refunds are generally not issued once the service has been activated.
3. Subscription Payments
Subscription fees may be recurring depending on your selected plan. You can cancel your subscription at any time. After cancellation, access remains active until the end of the paid billing period.
4. Refund Eligibility
Refunds may be considered only in the following cases:
- Technical issues that prevent access to the platform
- Duplicate or accidental payments
- Payments processed in error
5. Non-Refundable Cases
Refunds will not be issued for:
- Used or partially used subscription periods
- User dissatisfaction with features
- Failure to cancel subscription on time
6. Refund Requests
To request a refund, please contact our support team with transaction details. All requests are reviewed individually and may require verification.
7. Changes to This Policy
We may update this Refund Policy from time to time. Continued use of the platform means acceptance of the updated version.
